During CONEXPO-CON/AGG
2011, Sandvik Mining and Construction released a smartphone application (app)
for Android and iPhone phones. According
to the company, the app is a demonstration of its focus on service.
“Our aim is to be able
to serve our client’s needs regardless of location, time zone or challenge,”
said Lars Josefsson, Sandvik’s president. “To provide a solution to any problem
that might occur is an important competitive tool.”
Sandvik will continue
developing the smartphone app during 2011.
In addition, through
social media and an online discussion forum on Sandvik’s own site, clients will
be able to contribute – both during CONEXPO-CON/AGG 2011 and after – to its
future development.
According to Johan
Dotzauer, Sandvik’s global marketing and sales support manager, the app was
developed because one size did not fit all. “To equally service all our clients
we have to be able to listen to and serve their individual needs,” he said.
“Our smartphone app makes it possible, both for us and our clients, to interact
even more efficiently – which will make a significant difference down the line.
“We look forward to
receiving feedback in the discussion forum. How we will develop the app after
that is up to the participants.”
It is available as a
free download from the Apple App Store and Android Market.
